Refund Policy

We are committed to ensuring our customers have the best possible experience with our Tuk Tuk tours. Below is our comprehensive refund policy outlining the terms and conditions for cancellations, rescheduling, and refunds.

Cancellation Policy

  • Full Refund: To qualify for a full refund, cancellations must be made no later than two (2) days before the scheduled tour date.
  • No Refund: Cancellations made less than two (2) days before the tour date are not eligible for any refund.

Rescheduling Policy

  • Rescheduling Requests: Customers may reschedule their tour without any penalty if the request is made at least two (2) days before the originally scheduled tour date.
  • Rescheduling Limitations: Rescheduling requests made less than two (2) days before the tour date will not be accommodated.

No-show Policy

  • Non-refundable: If a customer does not show up for their scheduled tour, the payment is non-refundable. We recommend contacting us as soon as possible if there are any issues preventing you from attending the tour.

Refunds for Special Circumstances

  • Bad Weather: In the event of bad weather conditions that prevent the tour from taking place, we will issue a full refund.
  • Emergencies: If a customer is unable to attend due to an emergency, we will review the situation on a case-by-case basis and may issue a full refund.

Processing Time

  • Refund Timeframe: All refunds will be processed within one (1) to two (2) working days from the date of cancellation confirmation, depending on the payment method used.
  • Payment Methods: Refunds will be made using the same payment method as the original booking.

Contact Information for Refund Requests

  • How to Request a Refund: To request a refund, please contact us with your booking details and the reason for cancellation.
  • Response Time: We aim to respond to all refund requests within 24 hours.

Additional Information

  • No Booking Fees: We do not charge any booking fees, so the full amount of your payment will be refunded in eligible cases.
  • Third-Party Bookings: If your booking was made through a third-party platform, please refer to their refund policy as it may differ from ours. We will assist as much as possible, but refunds through third-party platforms are subject to their terms and conditions.

General Terms

  • Policy Updates: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on our website.
  • Customer Service: For any questions or further assistance regarding our refund policy, please do not hesitate to contact us.

We appreciate your understanding and cooperation. Our goal is to provide a seamless and enjoyable experience for all our customers.